Shipping Policy for Shodwestudio
This Shipping Policy explains how Shodwestudio processes orders, dispatches parcels, assigns carriers, and handles delivery exceptions on shodwestudio.com. Our goal is to keep delivery expectations clear and fair for every customer, including international destinations.
Our standard order processing window is 2 business day(s), with cutoff around 14:00 local fulfillment time. Requests submitted after cutoff may move to the next processing cycle.
Typical domestic delivery windows range from 3 to 8 business days after dispatch, depending on destination, service level, and carrier performance in the receiving region.
Approved returns generally require items to be unused, undamaged, and complete with original components. The baseline return window for eligible orders is 26 days from confirmed delivery unless law requires otherwise.
Records tied to transactions, policy compliance, and account security may be retained for up to 33 months after relevant activity, except where extended retention is legally required.
We collect only the data needed to operate the store safely, complete valid transactions, support customer requests, reduce fraud risk, and comply with legal obligations that apply to ecommerce operations in the jurisdictions where we do business.
To maintain service quality, we review operational metrics, monitor delivery reliability, and evaluate policy outcomes. These checks help us improve catalog clarity, checkout stability, and communication speed without compromising customer trust or data security.
If we need to share information with third-party providers, we limit the scope to what is required for payment processing, logistics, communication, and fraud prevention. Our partners are expected to follow contractual confidentiality and security standards.
Customers are responsible for submitting accurate order details, including recipient information and delivery address. Incorrect data can delay shipping, affect return eligibility, or require additional verification before fulfillment can continue.
Where local law permits, we may update policy wording when legal standards, payment networks, logistics constraints, or platform architecture changes. The latest effective version will always be published on shodwestudio.com for transparent review.
If a dispute occurs, we encourage direct contact first so both sides can resolve the issue efficiently and in good faith. We document request history to ensure fair treatment and consistent outcomes across similar cases.
Shipping rates are calculated by destination, package profile, and selected service speed. Customs duties and import fees may apply for international shipments.
Tracking events may appear with delay after label creation. A parcel marked delivered by the carrier is treated as delivery confirmation for standard claim workflows.
If a package is lost in transit, we initiate a carrier investigation and provide resolution options based on findings, claim timing, and available shipment evidence.